July 30, 2018
Get to Know Celio Guardado, Service Technician at NiecoAt Nieco, we’re lucky to have amazing employees who are extremely knowledgeable and dedicated to helping our customers, like Celio Guardado, Nieco’s long-serving service technician. Chances are, if you’ve purchased a Nieco broiler, Celio has been in your restaurant kitchen at some point. He travels worldwide helping customers with maintenance and training. He’s also a “go-to” resource in our service department and an authority on broiler maintenance and operation.
We’ve been a fan on Celio’s for years, so it was no surprise when we received this kind message from Douglas Porter, owner of the Lakeview Dairy Queen in Calgary, Alberta:
I would like to bring to your attention a very valuable employee of yours, namely Celio Guardado in your service department. I have nothing but the highest praise for this gentleman who has helped me whenever I needed it and allowed me to keep my business running with a minimum of disruption. In my last encounter my Nieco was not staying lit and I was unable to cook. On a Sunday afternoon, on his day off, Celio continued to help me until we got the problem solved. Never once was there a grumpy word, his only focus was to get me up and running. Celio runs at the highest level of customer service and is a huge credit to your company. After the last Sunday encounter I don’t have enough words to express my gratitude to Celio for his efforts and friendly manner when just about anyone else would have said “call back on Monday.” To us Nieco owners, people like Celio are the face of your company, and to me he puts Nieco right up there with the excellent companies.
We couldn’t have said it any better. Thank you, Douglas, for taking time to share your experience. And thank you, Celio, for all that you do for Nieco and our customers!