January 5, 2017
Nieco’s Service Department
Here When You Need Us: Nieco’s Service Department
At Nieco the relationship we forge with each customer doesn’t stop at the sale of a new broiler. We offer customers a wide variety of informative resource and training materials on our website. In addition, the 24/7 support services available through our Service Department and worldwide network of service agents, help customers properly clean and maintain their broilers to ensure optimal performance.
When a new broiler is sold to a customer, our service team follows up to make sure customers are taken care of. This usually involves coordinating the start-up of the new broiler to make sure everything is running properly, and following up in case anything additional is needed to make a customer’s business successful.
Our three-person service team and worldwide network of service agents is available to assist with any unexpected issues that may arise, even if those issues come up after our regular business hours. Their expertise with our products helps diagnose issues and solve them quickly and effectively so customers can continue on with their daily operations.
Brian Martens, Nieco’s service manager explains: