November 18, 2016

What Drives Nieco To Innovate

Nieco’s Innovation is Rooted in Solving Customer Problems

It’s said that “Necessity is the Mother of Invention” and for Nieco that couldn’t be more true. As our industry grows and changes, it’s important to be able to adapt to changing customer needs. In fact, many of the innovative products that have been developed by Nieco have been the result of customer requests to help solve problems they are experiencing in their restaurants.

Successful innovation usually requires a team effort, involving members of our service, customer service and engineering departments, who listen to our customers and bring a fresh perspective to the issue and then follow-up with customers each step of the way to make sure that the proposed solution is also the right one. This collaboration may result in an adjustment to an existing product, or may require development of a totally new product such as a faster cooking toaster designed to help the customer increase drive-through traffic revenue.

Nieco’s president, Korey Kohl explains: